Frequently Asked Questions
Customer Service and Return Policy Questions

How do I contact Customer Service?

To contact customer service visit our contact page and fill out the form.

What is 100% money back guarantee policy?

We are so certain that you will enjoy the full benefits of our superior Ultramicronized Turmeric Curcumin products that we are happy to offer a risk-free guarantee on your first bottle of each product. If you are not completely satisfied and don’t find our Ultramicronized Turmeric Curcumin products to meet your expectations, simply return the unused portion for a full refund to:

Avie Nutraceuticals
P.O. Box 84260
Baton Rouge, La 70884

Please remember to include a copy of the original receipt for reimbursement purposes.

Avie stands behind its products and our commitment to your satisfaction is our top priority.

What is your return policy?

We offer a risk-free guarantee on your first bottle of each product. If you are not completely satisfied and don’t find our Ultra-Micronized Curcumin products to meet your expectations, simply return the unused portion for a full refund to:

Avie Nutraceuticals
P.O. Box 84260
Baton Rouge, La 70884

Full refunds within the first 10 business upon receiving your order will be available for any bottle that is unopened and in the original condition. The refund will be applied within 5 business days once we have received the returned order.

A copy of the original receipt must be included for all returned products in order to receive reimbursed. Products returned without a receipt will not be accepted for refund.

What is your return address?

Avie Nutraceuticals
P.O. Box 84260
Baton Rouge, La 70884

What should I do if my items arrive damaged or defective?

Please contact customer service as soon as your order arrives by going to our contact page.

What should I do if I received the wrong item?

Please contact customer service as soon as your order arrives by going to our contact page, and we will send you the correct items.

Product Questions

What is curcumin?

Turmeric, the spice that is the source of curcumin has been used for over 3000 years as a traditional medicine in Asia. Curcumin the active ingredient associated with these benefits makes up only 2-3% of turmeric and is extracted in a concentrated form.

What are the benefits of taking curcumin supplements daily?

Recent studies have shown that Curcumin aids in (click for references): anti-inflammation and joint mobility, anti-oxidant protection of cells from free radical damage, brain function and memory, liver function, healthy immune system, removal of toxins from the body, healthy digestion, and improved appearance of skin and hair.

How are Avie's products different from the other curcumin supplements?

Avie’s proprietary ultramicronization process renders purified curcumin into a water-soluble form, allowing it to quickly absorb into the body. Avie’s scientists have shown that this formulation is over 100 times more potent than the leading curcumin products on the market.

Which product is right for me?

Looking to reach optimal health and feel great? Then our Ultramicronized Turmeric Curcumin is for you. Experiencing pain in your joints after a strenuous workout? Then try our Joint BalanceTM formula. Want relief for heartburn or indigestion? Then you’ll want our Gastrointestinal BalanceTM.

What is Joint BalanceTM?

Joint BalanceTM is a scientifically formulated nutraceutical supplement designed to help promote optimal and healthy joint function, improve flexibility, and reduce muscle soreness after exercise, while being gentle on the digestive system.

What is Gastrointestinal BalanceTM?

Gastrointestinal BalanceTM contains a combination of natural herbal ingredients (Avie’s proprietary water-soluble Ultramicronized Turmeric Curcumin and DGL licorice) that can help relieve discomfort in the gastrointestinal tract. Scientific findings suggest that the ingredients in Avie’s Gastrointestinal BalanceTM can provide relief from occasional heartburn and occasional indigestion.

Where and how are your products manufactured?

Avie’s products are manufactured in the US in a registered facility in compliance with current Good Manufacturing Practices (cGMPs). These guidelines define manufacturing processes, quality control procedures, and documentation that assure the identity, strength, composition and quality of the product.

How can I view the Supplement Facts for an item?

If you go to any of our individual product pages, you will see three small pictures on the right of the big picture. Click on the label picture and you will be able to see all of our Supplement Facts.

Order and Shipping Questions

When am I charged for the items that I order?

Your credit card is charged at checkout.

I order the same products each time. Can I be set up to receive them automatically?

At the moment we do not have an automatic shipping option; however, it will be ready in the coming weeks. Follow us on social media to be the first to know when it is ready!

Do I need to pay sales tax with my order?

Sales tax is inclusive for all product prices on the website.

What forms of payments do you accept?

We accept Visa, Mastercard, Discover Card, American Express, and Paypal.

When will my order ship?

All orders are shipped within 1 business day from when the order is placed. Typically morning orders go out on the same day.

Where are you shipping my order from?

All of our orders are shipped from our headquarters in Baton Rouge, Louisiana.

What shipping carriers do you use?

All of our orders are shipped through USPS’s Priority Mail.

Can I purchase Avie products at local retailers?

Avie’s products are not currently being sold through local retailers, but they will be available very soon. Follow us on social media to be the first to know when they are available through your local retailer.

Can I purchase Avie products at online stores such as Amazon?

Avie’s products are not currently being sold through other online stores. Sales through Amazon will be beginning soon so follow us on social media to know when we are available through Amazon.

Can customers outside the U.S. order from the website?

Avie’s products are sold worldwide, no matter which country you are in.

Can I ship to an address other than my own?

Yes, just change your shipping address at checkout from your billing address and we will ship it to the correct address.

Coupons, Promotions, and Gift Cards Questions

How do I get coupons from Avie?

The best way to find an Avie coupon is to follow us on social media. We are always having different promotions!

My coupon is not working. What do I do?

First, make sure the coupon is not expired. Second, make sure you are typing in the coupon in all lowercase. If the coupon still does not work, go to our contact page and get in touch with our customer support.

How do I redeem coupons on the website?

At the top of the checkout page click on “Click here to enter your code” and then add in your code. Next, click apply coupon and then your price will be updated.